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Host / Hostess / Surf & Sand Resort

JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision - MAKING MEMORIES. EVERY GUEST. EVERY TIME. That means impeccable service without stuffiness, attention to detail without stifling formality and comfortable accommodations without the trace of pretentiousness. We revel in the unique and offer a customized approach to maximize the performance individual properties while enhancing their distinctive character.
JC Resorts has an exciting opportunity for a customer focused, creative and passionate HOST / HOSTESS with strong communication and multi-tasking skills. Based at the Surf & Sand Resort, this role is responsible to facilitate seating and reservations for the restaurant, and to provide a gracious initial contact for arriving guests. Previous hotel restaurant experience preferred. Familiar with proper etiquette of seating and salutations. Must display knowledge of currently accepted business telephone etiquette. Detail oriented, organized, high quality standards for production and service. Good communication and interpersonal skills.
ESSENTIAL DUTIES:
To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager when necessary to ensure customer satisfaction.
To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
To make the Restaurant Manager aware of all guest comments and complaints.
To be aware, at all times, of current house count, visiting VIP's, and hotel functions, in order to provide personalized service to guests.
To provide prompt, efficient, and gracious service, in person or over the telephone, including making restaurant reservations, greeting guests with salutations, seating guests as they arrive, providing menus, and responding to all requests for information regarding the restaurant and hotel.
To oversee and ensure continuity of service in the dining room, including assisting service staff, as necessary.
To ensure proper rotation of service stations when seating guests.
To ensure the cleanliness and good condition of all menus, check presenters and wine lists used during each shift.
To continuously communicate to Front-of-the House and Back-of-the-House management.
To ensure efficient and professional flow of service between kitchen and dining room.
To inform staff of various hotel functions to enable them to provide personalized service to restaurant guests.
To review all parties prior to seating, highlighting and communicating special occasions.
To properly and accurately record covers, staffing, service flow, and guest comments in Open Table.
To ensure cleanliness and maintenance of host area.
To follow all policies and procedures of JC Resorts LLC.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
To practice safe work habits at all times, to avoid injury to self and others.
DUTIES and QUALIFICATIONS: Click here to download job description
job description
JC Resorts/Surf & Sand Resort is an Equal Opportunity Employer M/F/D/V

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